IN-HOUSE SERVICING
A10 Capital provides fully integrated, in-house servicing from origination through payoff, ensuring a seamless borrower experience.
IN-HOUSE SERVICING
Rated Primary And Special Servicer
A10 Capital is recognized by Fitch Ratings and Morningstar DBRS for its institutional‑grade servicing platform — rated CPS3 and CLLSS3 by Fitch, and CS2 and CS3 by Morningstar DBRS for primary and special servicing. The firm is also an approved Freddie Mac Seller/Servicer, underscoring its credibility and execution strength.
Built to institutional standards, A10’s full life‑of‑loan management platform delivers performance, transparency, and accountability that drive better outcomes for both borrowers and investors.
Unlike most CMBS and many debt fund lenders, A10 performs all loan servicing functions in-house. This integrated approach ensures direct communication, transparent loan accounting, and proactive asset management—delivering a more responsive and efficient borrower experience.
Since 2007, A10’s servicing platform has supported more than $6 billion in loan originations and 17 securitizations, consistently maintaining exceptional portfolio performance.
In-House vs. Third-Party
The In-House Servicing Advantage
By servicing all loans in-house, we remove fee leakage, reduce delays, and maintain perfect alignment from origination through payoff.
Communication
Less direct; often slower, more bureaucratic, less familiarity with borrower or property
Fees to Pick Up the Phone
Some third-party servicers won’t engage in even a basic conversation or consider routine requests without imposing significant upfront fees, sometimes $5,000 or more.
Problem Solving
Decisions may be made by staff unfamiliar with original deal or borrower specifics; slower and harsher
Relationship
Frequent turnover of contacts; may be more transactional and hands-off
Flexibility
Strict enforcement of loan provisions, limited flexibility on accomodations
Loan Requests
Less responsive; processes may be slower, outcomes less tailored to borrower needs
Risk Management
Reactive management, less timely guidance, higher risk of missed issues or misunderstandings
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